Enhancing monitoring of service delivery in a digitally connected world.
Who we are
The Government Citizen Interaction Centre (GCIC) operates under the Ministry of ICT and National Guidance as a key contact centre between Government and citizens to enhance the monitoring of service delivery. We provide a channel for feedback and suggestions from citizens in a bid to promote open governance.
What we do
Through GCIC, citizens interact with Government through multiple channels including a toll free line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analyzed to inform policy decisions, guide in the formulation of policy interventions.
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To promote citizen participation through open governance
Provide a platform for accountability and transparency in Government.
Enhance open governance & Citizen Participation
To accelerate the use of digital platforms as tools for dissemination of information and service provision.