Accountability & Transparency

We provide a platform for accountability and transparency in Government programs

An Open Government Initiative

Cost effective, and data driven communication between Government & Citizens through mainstream media and online communication channels.


Enhancing monitoring of service delivery in a digitally connected world.

Who we are

The Government Citizen Interaction Centre (GCIC) operates under the Ministry of ICT and National Guidance as the key contact to citizens to enhance the monitoring of of service delivery. We provide a channel for feedback and suggestions from citizens in a bid to promote open governance.

What we do

Through GCIC, the citizens are able to interact with Government through multiple channels such as a toll free line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analyzed to inform policy decisions, guide in the formulation of policy interventions and in the creation of targeted messages to citizens.

Strategic Objectives

To promote citizen participation through open governance

  • Provide a platform for accountability and transparency in Government programs.
  • Enhance open governance & Citizen Participation
  • To accelerate the use of government websites as tools for dissemination of information and service provision.
  • Establish online and digital media platforms for Government - Citizen Interaction.

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Key Communication Chanels

900 Toll Free Call Centre

Our Call Centre allows citizen interaction on issues of Government Service delivery.

Online Interaction

We interact with citizens through different digital platforms.

Open Government Initiatives

We Operate Open Government Sessions, Barazas, & Traditional Media