An Open Government Initiative

Cost effective, and data driven communication between Government & Citizens through mainstream media and online communication channels.

Accountability & Transparency

We provide a platform for accountability and transparency in Government programs

The Open Government Workshop

26th September 2019 , Mestil Hotel


Enhancing monitoring of service delivery in a digitally connected world.

Who we are

The Government Citizen Interaction Centre (GCIC) operates under the Ministry of ICT and National Guidance as a key contact centre between Government and citizens to enhance the monitoring of service delivery. We provide a channel for feedback and suggestions from citizens in a bid to promote open governance.

What we do

Through GCIC, citizens interact with Government through multiple channels including a toll free line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analyzed to inform policy decisions, guide in the formulation of policy interventions.

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Calendar of Activities

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Strategic Objectives

To promote citizen participation through open governance

Other Objectives

  • Provide a platform for accountability and transparency in Government.
  • Enhance open governance & Citizen Participation
  • To accelerate the use of digital platforms as tools for dissemination of information and service provision.

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Key Communication Chanels

900 Toll Free Call Centre

Our Call Centre allows citizen interaction on issues of Government Service delivery.

Online Interaction

We interact with citizens through different digital platforms.

Open Government Initiatives

We Operate Open Government Sessions, Barazas, & Traditional Media

Our Partners


Keeping ahead of COVID-19

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