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The Government Citizen Interaction Centre?
GCIC primarily aggregates data from MDAs and transforms it into clear, simplified, visualized and analyzed information. It channels this information to responsible communication centres of government. This results into effectiveness of public policy performance by enhancing monitoring of service delivery in a digitally connected world. Through the GCIs, the citizens are able to interact with their Government through multiple channels such as a toll free phone line, email, social media platforms, websites, online chat and SMS. The data generated through these interactions is analyzed to inform policy decisions, guide in the formulation of policy interventions and in the creation of targeted messages to citizens.Read More